Man. Divisi Kamar (MDK) - D3
Category: Jurusan Hospitaliti
Length of Study : 6 Semesters (3-5 Years)
Study Credit : 110-120 SKS
Program Title : Diploma in Tourism/Ahli Madya Pariwisata (A.Mad.Par).
VISION
Being a study program that can generate excellent professional alumnae and have a competitive advantage in accordance with the requirements of national and international industry standards.
MISION
Perform education programs that can produce professional alumnae in the field/industry of Rooms Division :
- Proficient in the latest skills
- Mastery of technology
- Have a networking
- Able to compete in the global era
GRADUATE PROFILE
- Front Office Supervisor (Front Desk Supervisor, Guest Relation Supervisor, Reservation Supervisor, Chief Concierge)
- Housekeeping Supervisor (Public Area Supervisor, Room Supervisor, Laundry Supervisor)
- Head Butler
- Entrepreneur
.
KNOWLEDGE OBJECTIVES
- Mastering the general concepts and application of operational management in the field of room division
- Mastering the principles and procedural knowledge of reservation, guest registration, guest luggage handling, and telephone handling on the field of front office.
- Mastering the techniques of public area maintenance, guestrooms preparation, linen handling, floral arrangement on the field of housekeeping
- Mastering the principles and procedural knowledge of computer applications related to the field of front office and housekeeping.
- Mastering the theoretical concept and application of the design layout area and guest service area.
- Mastering knowledge of materials and machinery operation management in the front office and housekeeping
- Mastering the general theoretical concepts and application of division operation budget.
- Mastering the general theoretical concepts and application of marketing in room division.
- Mastering the theoretical concepts of the application of excellent service
- Mastering the theoretical concepts and application of cross-cultural knowledge
- Mastering the theoretical concepts and application of communication
- Mastering the theoretical concepts and application of entrepreneurship
LEARNING SUBJECT/MATA KULIAH
- Hospitality Marketing
- Principle of Management
- Human Resources Management
- Front Office Operation
- Front Office Supervisory
- Front Office Management
- Housekeeping Operation
- Housekeeping Supervisory
- Housekeeping Management
- Laundry Operation
- Butler Service
- Hotel Accounting
- Hospitality business
- Entrepreneur
- Cross Culture
- Psychology of service
- Hotel Information System
- Hotel Statistic
- Research methodology
- Etc
SUCCESS ALUMNAE
- Mr. Reza Sunardi (Chairman of Indonesian Hotel General Manager Association)
- Mr. Brio Ardianto (President The International Association for Deputy Managers and Front Office Managers of Luxury Hotels, Indonesia)
- Mr. Eric Herlangga (Vice President of Louvre and Golden Tulip Hotel South East Asia)
- Mr. Francis Denhard (Country CEO of Global Capital Hotel)
- Mr. Ade Rachmat Sjamsudin (Managing Director Global Capital Hotels)
- Mr. Edward Setiadi (Business Development Manager Diversey Care Indonesia)
- Mr. Tantowi Yahya (Member of Parliament/Dewan Perwakilan Rakyat)
- Mrs. Violeta Simatupang (President Director of Spectra and Energia Transmedia, Owner Hospitality Management Consult Indonesia, Tourism and Law Book Writer
- Denny Setiadi. Execurive Assistant Manager Holiday Inn Clark, Philippines
- Stevanus Lumenkun Piri. Hotel Manager Santika Hotel Kuta
- Harry Florentius. Corporate Human Resources Manager Artotel Indonesia
- Sari Hamonangan Damanik. Regional Director of Sales & Marketing Louvre Hotels Group
- Soni Harsono. Hotel Manager of Whiz Hotel
- Agung Wahyu Anggoro, Executive Assistant Manager Victoria Angkor Resort & Spa, Cambodia
- Alain John-John Siwy. General manger Myko Hotel and Convention
- Braddy Attaka Tamba. General Manager Santika Premiere Hotel
- Braja Eka Sukma. Director of Operation The OSO group Greater Jakarta Area
- Setyo Hari Moeljono. Corporate Director of Human Resources The Gunawarman
- Erwin Latief. Managing Director at Ranadi Bali
- Erich Hirawan. Director of Operations Parador Hotel and Resorts Indonesia
- Herry Firmansyah. General Manager Swiss-Belhotel International
- Riza i. Soemadipradja. General manger at Amaroossa Royal Hotel
- Dony Setia Burhan Hotel Manager Fave Hotel Archipelago International Hotels, Resort and Residences
- Chandra Kurniawan. General Manager JamesJoyce Coffetel & 7 Days Premium hotel
- Doddy Faturahman. General Manager Archipelago International Hotels, Resort and Residences
- Ruth Hutapea. General Manager Resinda Hotel manage by Padma Hotels & Resorts
- And many more
